Position Closes: 11/04/2013 Pay Grade 11 ($52,260)
Special Assignment This classification's purpose is to plan, implement, and oversee the work in the Information Technology Division of the CCSO. Assignments include oversight of computer operations, scheduling, data entry, user support and help desk functions. Other duties include coordinating complex technology projects such as developing project timelines and project scopes. Supervision is exercised over the IT Division. Duties also include determining staffing requirements, establishing standards and procedures, monitoring work activities and output, and ensuring that production schedules and quantity/quality standards are met. Work involves maintaining a liaison with vendors to improve services, and providing guidance and direction to resolve operational or other conflicts. Work is performed under general direction of the Director of Information Technology, with performance judged on the ability to meet schedules, operational efficiency, and service standards. This position is considered essential under the CCSO Emergency Plan.
Distinguishing Features This position is distinguished from other IT positions in that the person filling this position will be required to act in a supervisory role. This individual will provide direction and make decisions regarding technology related issues.
Examples of Duties Allocate agency resources. Analyze information to determine and recommend modifications to existing systems. Analyze, test, install, document and maintain computer application programs that have a moderate to high degree of complexity. Define project timelines, scopes and responsibilities. Develop guidelines and procedures outlining the use of computer systems and associated equipment. Assign responsibilities regarding the maintenance and repair of equipment and software including on-call after hours support for agency systems and software. Ensure that appropriate confidentiality of information is maintained. Monitor system security and ensure compliance with policy and procedure. Participate in the preparation and administration of the IT Division's portion of the budget plan. Prioritize, assign, direct and evaluate the work and daily activities of assigned staff. Develop goals, objectives, policies, procedures, and work standards for staff members and direct the professional development and training of assigned staff. Prepare high level reports using various software programs. Review payroll and time recordkeeping activities. Take a leading role in project management meetings. Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; and enforcing policies and procedures. Achieves operational objectives by contributing information and recommendations to strategic IT plans and reviews, preparing and completing action plans, implementing production, improving productivity and quality within the Division as well as improving efficiency throughout the agency, maintaining customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements and implementing change. Updates job knowledge by participating in educational opportunities, reading professional publications and attending technical seminars and conferences. Perform other related duties as assigned.
Knowledge, Skills and Abilities Ability to deal tactfully, effectively and equitably with members throughout the Sheriff's Office, public and private officials, community groups, and the general public. Managerial and leadership skills with emphasis on internal team building, employee development, mentoring and coaching. Ability to effectively manage priorities and schedule time. Ability to provide technical instruction and perform technical writing. Ability to take the lead on a diverse range of projects including conducting meetings to obtain user feedback. Ability to train personnel in the proper use of computer equipment. Ability to use and explain reference materials that describe system procedures. Considerable knowledge of technical problems that may arise in the operation of information systems. Knowledge of complex project management and control techniques. Knowledge of database management and network configuration and management. Skill in troubleshooting, analyzing and solving system problems. Knowledge of Microsoft Server products, Microsoft Office, Microsoft Exchange and Microsoft SQL.
Proficiency Requirements Must be proficient with analytical and supervisory skills. Must be proficient in analyzing, troubleshooting and resolving various types of technology related hardware and software problems. Must be proficient in addressing network and systems security.
Education or Equivalent Experience Required Bachelor's degree in business management, computer science or related field from an accredited college or university required, master's degree preferred. Minimum of five years of supervisory experience with emphasis on project management and administration. Minimum of five years' of significant experience in computer technology and computer operations.
Equipment Used Computer Related Hardware and Software / Copy Machine / Shredder / Telephone / Fax Machine / File Cabinets / Printer / Scanner / Stepping Stool / Two Wheeled Cart
Physical Effort Required Must be able to lift up to 50 pounds of equipment. Occasional standing or walking for long periods, mostly bending and reaching along with finger dexterity.
Working Conditions Typical office or similar setting which is adequately lighted, heated and ventilated. Driving to various CCSO locations, including during inclement weather conditions. Work may require shift work, flexible hours, days and holidays which may include nights and weekends
Date posted: October 28, 2013
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