Research and Information Management Analyst
Pay Grade:8 ($40,646) plus full-time benefits
Special Assignment Under the general supervision of the Information Services Administrator, the Research and Information Management Analyst will contribute to the efficient and quality assurance of electronic records for the Sheriff's Office. The incumbent will work with stakeholders to develop reports and analytics in support of decision making and planning for the MIS Division. The Analyst will contribute to the development and effective data repository and document archival system with associated data and industry standards, definitions, and reporting practices. The Analyst will also work with existing data querying and management tools while also assisting with the development, implementation, and maintenance of policies and procedures of the Sheriff's Office's records management systems. The successful candidate will have strong analytical and problem-solving abilities so as to detect inconsistencies in various data elements and create queries and stored procedures to correct any inconsistencies. Additional responsibilities include, but are not limited to, data entry and retrieval, SQL report writing, processing information for Uniform Crime Reporting (UCR), analyzing Sheriff's Office data to ensure data quality and identifying potential data errors or discrepancies, and providing data and analysis to assist shareholders in identifying appropriate courses of action regarding a variety of organizational issues. The incumbent is expected to perform their duties with some level of independence.
Distinguishing Features The Research and Information Management Analyst distinguishes itself from other personnel assigned to the Information Services Section in that the Analyst is responsible for recommending and creating automated procedures which identify inconsistencies in how data are being handled and stored while also assisting with analyses, data collection, monitoring and maintaining quality standards for successful internal processes and UCR reporting. The Analyst also creates and updates SQL stored procedures and queries in order to perform quality control and assurance checks on various databases. The Analyst is also responsible for ensuring data validity across various internal systems (i.e. ACISS RMS, Epicor HRIS, SmartSearch DMS, Zuercher JMS)
Examples of Duties Analyzes data and procedures to identify problem areas and inconsistencies, recommends and implements solutions to correct data problems or inconsistencies.
Audits data entries for accuracy and validation in accordance with Uniform Crime Reporting.
Works with internal and external stakeholders to develop reports and analytics to support decision making and planning.
Contributes to the development of reliable and effective data repository and document archival system with associated data and industry standards, definitions, and reporting practices. Coordinates with IT personnel to troubleshoot and resolve system problems and aid in making system modifications. Analyze stakeholder needs then designs, writes, and run database queries to retrieve information from various data storage systems using appropriate database query languages. Evaluates current systems to enhance the processing and updating individual records in various records management systems. Handles technical support issues related to agency forms and coordinates vendor responses to support requests. Periodically instruct internal stakeholders in the correct usage of the ACISS RMS, to include, but not limited to, serving as instructor for training programs. Installs and maintains document management software. Participates in the development, implementation, and maintenance of policies and procedures for the recording, indexing, filing, and retrieval of active documents and storage of inactive documents. Performs other related work as required. Recommends and designs processes and work flow strategies for the maintenance, access and retrieval of data rules and relationships, and quality control of records management systems. Responds to requests for information from the public, detectives, crime scene technicians, road patrol deputies, probation, and other government and private agencies. Troubleshoots and repairs document scanning systems, to include but not limited to scanning software and hardware. Validates UCR, NCIC/FCIC, and core records data entries to ensure they are documented correctly and are accounted for.
Knowledge, Skills and Abilities Ability to produce, analyze, identify patterns, recommend, and implement changes to existing data contained in disparate records management systems
Ability to complete and handle a multitude of tasks simultaneously while in a fast-paced, demanding environment
Ability to evaluate internal operations and recommend changes to enhance service delivery
Ability to identify and correct data inconsistencies across various Office records management systems and create solutions to handle those inconsistencies
Ability to learn Florida Statute guidelines on release of records such as juvenile information and exempt and confidential information
Ability to make decisions in accordance with office procedures, ordinances and Office policy
Ability to operate all equipment listed in the EQUIPMENT USED section.
Ability to pass and maintain the NCIC/FCIC Certification
Ability to prepare statistical tabulations and reports with the ability to make difficult arithmetical computations accurately
Ability to create or modify ad-hoc queries and stored procedures in order to retrieve data from disparate records management systems
Ability to maintain a high level of confidentiality while presenting a professional image to the public in appearance and demeanor
Knowledge of state statutes, laws, ordinances, and requirements related to the field of records management and that govern the release of criminal history information to the public
Knowledge of SQL and interaction with SQL server databases
Education or Equivalent Experience Required Two year degree in business, office management, or related area with at least two years of progressive experience in a records management environment and providing administration and technical support to users of electronic document management system is required. Proven experience in creating, updating, and utilizing reports and queries with data-mining tools (i.e. Microsoft SQL Management Studio, Microsoft SQL Server Reporting Services, Transact-SQL) is required. Four year degree in business, office management, or related area with at least four years of progressive experience in a records management environment with two years' experience in a records management environment and providing administration and technical support to users of electronic document management system is preferred. Must not be on any of the following types of probationary status if internal applicant: disciplinary probation.
Equipment Used Copy Machine / Shredder / Telephone / Computer and related software / Fax machine / File cabinets / Printer / Scanner / Stepping stool / Two-wheeled cart / FCIC/NCIC Terminal
Physical Effort Required Mostly sitting; repeated standing and walking to the lobby window to attend to visitors; bending, stretching, climbing a ladder, twisting and carrying of light objects (up to 50 lbs). Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter, or calculator and to operate standard office equipment. The noise level ranges from quiet to loud, but is usually moderate. While performing the duties of this job, the incumbent is regularly required to talk or hear. The incumbent is occasionally required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear. Work may involve storage of boxes into the Records Vault.
Working Conditions Exposed to work environment that has continuous distractions and high levels of activity and noise, which may lack privacy Subject to a variety of deadlines, both regular and predictable, and those resulting from several requests or during peak period, must be able to respond effectively to resolve problems and determine priorities when there are multiple tasks and deadlines. Typical office or similar setting which is adequately lighted, heated, and ventilated. Work may require shift work, flexible hours, days, and holidays which may include nights and weekends.
Date posted: August 27, 2013
View other job openings